This is from the BPS Research Digest Web Site. Click link above to read the rest.
“It can be tough to shift someone’s opinion if you’ve made a bad first impression. They might accept your apology or take on board your good points, but beneath the surface, ill feeling persists. New research from Cornell University suggests that the way to reach those deeper feelings, and earn a second chance, is to get the other person to see your initial actions in an entirely new light.